Our Policies

Payment for services are due at the beginning of each session and a receipt will be given when payment is received. Clients can pay by credit, debit or e-transfer at each appointment. Some extended health benefits will cover a Registered Psychotherapist or Registered Social Worker. You should check with your insurance provider to find out what kind of coverage you have.

 

We value the time and effort you dedicate to your treatment, and each appointment is a time set aside exclusively for you. To ensure fairness to you, your therapist, and other clients who may need appointments, we have a 24-hour cancellation policy.

If you miss, reschedule, or cancel your appointment with less than 24 hours’ notice, the full session fee will apply. This policy helps us provide consistent and effective care to all clients.

We understand that life can be unpredictable, but prioritizing your appointments is key to achieving your treatment goals. If you have concerns about your schedule or need support in maintaining consistency, please let us know—your well-being is our priority.