Man receiving online therapy in Waterloo through a virtual counselling session with a therapist from Creating Connection, using his laptop at home.

Virtual Therapy Available Across Ontario

Online Therapy in Waterloo

Life isn’t always easy—and you don’t have to go through it alone. At Creating Connection, we offer online therapy in Waterloo to help individuals, couples, families, and youth navigate life’s challenges with warmth, professionalism, and care. Whether you’re feeling overwhelmed by stress, navigating a tough relationship, or just trying to feel more grounded, our experienced therapists are here to support you from wherever you are.

With secure video sessions, flexible scheduling, and no travel required, our virtual therapy services in Waterloo bring compassionate care to your screen—so you can focus on healing and growth without leaving home.

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Who We Help

Couples Therapy

Our online couples therapy in Waterloo helps partners rebuild trust, resolve conflict, and deepen emotional intimacy. Whether you’re dating, married, or somewhere in between, therapy offers a space to reconnect and move forward together.

Individual Therapy

Feeling anxious, burnt out, or emotionally drained? Individual therapy in Waterloo creates a safe, supportive space for you to reflect, heal, and build tools to feel more like yourself again. We’re here to help you manage stress, low mood, and self-doubt with personalized care.

Child Therapy

Big feelings aren’t just for adults. Our child and teen therapy in Waterloo helps young people work through stress, peer challenges, emotional ups and downs, and life transitions with age-appropriate, engaging support.

Family Therapy

Family dynamics can be tough—especially when communication breaks down. Our online family therapy in Waterloo helps everyone feel heard, find common ground, and work through conflict together.

Secure Video Sessions Available

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PHIPA Compliant

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Areas of Speciality

We support a wide range of mental health needs through our online therapy services in Waterloo, including:

  • Anxiety & Stress – Tools to feel calm, focused, and in control
  • Depression – Care to help lift low mood and rediscover hope
  • Postpartum Mental Health – Gentle support for new and expecting parents
  • Trauma & PTSD – A safe path forward from past pain
  • Grief & Loss – Space to process difficult emotions and find peace
  • Abuse Recovery – Rebuilding safety, confidence, and trust
  • Addiction – Practical support for lasting recovery
  • Life Transitions – Guidance through career changes, moves, breakups, and more
Woman participating in online therapy in Waterloo with Creating Connection, taking notes during a virtual counselling session on her laptop at home.

Our Approaches

Cognitive Behavioural Therapy (CBT)

CBT in Waterloo helps shift unhelpful thought patterns and build healthier coping strategies for everyday challenges like anxiety and stress.

Dialectical Behaviour Therapy (DBT)

DBT in Waterloo supports emotion regulation, mindfulness, and stronger relationships—especially for those who feel overwhelmed by big emotions.

Eye Movement Desensitization and Reprocessing (EMDR) Therapy

Our EMDR therapy in Waterloo is designed to help process trauma and reduce emotional distress by working with the brain’s natural healing processes.

Brainspotting

Brainspotting therapy in Waterloo helps release trauma and emotional tension that may feel “stuck,” supporting deeper healing and clarity.

Acceptance and Commitment Therapy (ACT)

ACT therapy in Waterloo guides you to stay present and act in alignment with your values, even when life feels challenging or uncertain.

Narrative Therapy

Narrative therapy in Waterloo helps you examine and reshape the stories you tell about yourself—so you can move forward with purpose and hope.

Why Choose Creating Connection?

  • Experienced Therapists – Licensed professionals trained in multiple evidence-based approaches
  • Personalized Support – Every session is customized to your needs and goals
  • Convenient & Flexible – Therapy from anywhere in Waterloo or surrounding areas like Kitchener and Cambridge
  • Confidential & Secure – All sessions are PHIPA-compliant with end-to-end encryption

Frequently Asked Questions

Get Started with Therapy

Book a free consultation via our online booking tool or send us a message. Offering evening and weekend appointments, online across Ontario and in-person in Timmins.

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The Caregivers Role in Child Therapy

Authored by Kelly Lamothe, MSW, RSW

Generally, children are not in therapy because they’ve requested it, rather, their caregiver, medical professional, or school has recommended they attend. Here are essential insights for caregivers to bear in mind during their child’s therapeutic journey.

Navigating the Start of Therapy
Before the first appointment, it can be helpful to prepare the child by explaining to them what they are about to do and what to expect. Offering ample reassurance, framing therapy as a positive and exciting experience, and creating positive associations can significantly enhance the child’s willingness to engage. Positive associations go a long way for helping the child enjoy and be willing to attend therapy. Pair a therapy session with a fun activity afterwards, such as allowing them a special treat or activity.

Creating a Positive Therapeutic Environment
Therapy doesn’t have to come with the same dread as going to get a cavity filled at the dentists. Therapists are committed to making the experience engaging and fun through activities like games, positive reinforcement, and creative expressions like playing with toys or art. Importantly, therapists respect a child’s comfort level and never force them to prolong a session beyond their readiness. The goal is to build positive associations that encourage the child’s enthusiasm to return. Forcing the child to stay longer than they want will not be conducive to learning new skills or building and maintaining trust.

Building Trust Over Time
Establishing trust with the therapist is a gradual process for the child. Similar to adults who may be hesitant to share inner thoughts with a stranger, it is unrealistic to expect immediate trust from a child. The initial few sessions, and sometimes longer, focus on nurturing trust, developing the therapeutic relationship, and gaining a deeper understanding of the child.

Diverse Approaches to Child Therapy
Child therapy doesn’t always appear like the traditional portrayals in the media. Unlike the image of someone on a couch in deep conversation, this is not an accurate representation of child therapy. Most children will not engage in traditional talk therapy to have deep conversations about what is troubling them as adults would. As such, the child therapist is trained to obtain relevant information and provide the child with essential skills through other modalities, such as play.

Home as an Extension of Therapy
While therapists spend limited time with the child during sessions, the caregiver plays a crucial role in reinforcing therapy at home. Just as a child needs reminders for everyday tasks, such as brushing their teeth, caregivers are responsible for prompting and supporting the child in practicing the skills learned during therapy. Like learning any new skill, practice makes progress.

Mutual Engagement in the Therapeutic Process
Caregivers are integral to the therapeutic process. The therapist may offer recommendations based on observed interactions, encouraging caregivers to manage situations and behaviors more effectively. Learning to navigate their own emotions and behaviors equips caregivers to better support their child, sometimes necessitating their own individual therapy.

Collaboration for the Child’s Success
Therapists are allies with the child’s best interests at heart. Open communication is crucial; caregivers should share thoughts and concerns, enabling therapists to tailor the therapy to the child’s unique needs and goals. If a particular approach isn’t yielding results, caregivers are encouraged to communicate with the therapist for alternative strategies. Together, caregivers and therapists form a collaborative team dedicated to the child’s success and well-being.